Frequently Asked Questions
Everything you need to know about your next run with BlackToe Running.
How do I choose the right running shoe for my foot type?
We recommend visiting our store for a professional gait analysis. If shopping online, check our size guides and descriptions which categorize shoes by stability, cushion level, and terrain type.
What is your return policy on worn running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a store credit or exchange, even if they have been lightly worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, BlackToe Running ships worldwide. International delivery times vary by location and typically range from 7 to 14 business days depending on customs processing.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.